Frequently Asked Questions
Errors & Troubles
- Why can’t I see my Coins / eBooks after migration?
- I didn’t receive the verification code when signing-in / signing-up
- I can’t log in with my Google, Apple, Facebook, X, Discord account
- I didn’t receive my registration confirmation email
- Why did my Auto-buy fail?
- How can I check if I already have a BookWalker account?
Migration
- Do I need to migrate again if I already migrated once?
- Why can’t I see my Coins / eBooks after migration?
- What happens to my Library after migration?
- I entered my migration code but didn’t finish the process.
- Error: The migration code is already used or invalid.
- I tried migrating with my email address, but it didn’t work.
- I can’t sign in to the new BookWalker store.
- What will happen to the Japanese eBooks I’ve purchased on bookwalker.jp?
- Accessing bonus content after migration
- Migrate your account using a migration code
Purchase & Payment
- Can I cancel (opt out of) Auto-buy?
- How can I change my phone number/email address on Stripe?
- Where can I purchase Japanese eBooks?
- What’s the difference between pre-orders and Auto-buy?
- What is a Pre-order?
- What is Auto-buy?
- How can I check upcoming Auto-buys?
- Can I get a refund for an eBook or audiobook?